COVID-19 Safety Action Plan


New clinic procedures for patients and clients during the pandemic

Picture saying this isn't forever its just right now

A message from our team

As we once again re-open our doors to provide you with the quality healthcare services you are used to, for at least a little while, you will see some changes within the clinic. While we at Propel Active Health & Lifestyle pride ourselves on developing and nurturing a community-like feel within the clinic, in order to ensure your safety as we navigate through the global pandemic of COVID-19, our policies, procedures and general conduct need to change.

For your safety, and the safety of our staff, we have designed a COVID-19 Safety Action Plan. This includes strict protocols for how our staff, our clients and our patients are to move and conduct themselves while in the clinic. We have gone through great lengths to be properly equipped to provide you with safe care, to limit touch points, and to eliminate the possibility of having too many people in common areas so we can adhere to distancing measures.

Our updated COVID-19 Safety Action Plan policies and procedures are included below for your review, so you can familiarize yourself with them, and be reassured that we are doing absolutely everything we can, to ensure everyone’s safety.

During this time, in order to maintain a safe atmosphere, we ask that you enter the clinic one (1) minute prior to your appointment and avoid entering the space any earlier. We also ask that you show up for your appointment by yourself. We do understand that that may be impossible at times. If you do need to come in with a partner or a child, please note that the following procedures apply to them as well.

1. Prior to showing up for your appointment, please  conduct the following self-assessment:

  • Do you have any of the following symptoms: fever and/or new onset of cough or difficulty breathing
  • Have you been around someone with known COVID-19, OR someone with an acute illness OR someone who has travelled outside of Canada in the past 14 days?
  • Do you have two (2) of the following symptoms:
    • Chills; fatigue; headache; sore throat; runny nose; stuffy or congested nose; lost sense of taste or smell; hoarse voice; difficulty swallowing ; digestive issues (nausea/vomiting, diarrhea, stomach pain)
    • For young children and infants: sluggishness or lack of appetite

Anyone who answers “YES” to any of the above will have to delay their appointment until they are symptom-free, outside of the 14 day self-isolation period, and cleared by a qualified professional. We understand that experiencing some of the above-listed symptoms does not mean that you have COVID-19. We are mandated by the Ministry of Health Ontario to use this screen in order to keep our practitioners, and the rest of our patients safe. If you are sick or suspect you have been exposed to the coronavirus, we recommend that you call TeleHealth Ontario (1-866-797-0000).

Coronavirus Image

***If you are sick, or suspect you have been exposed to the coronavirus, you can still get help from a practitioner by scheduling a virtual appointment through Propel’s TeleHealth Services.***

Image demonstrating What to do before you enter the clinic

2. Before you enter the clinic

After you have properly sanitized your hands, take out and inspect your mask to ensure there isn’t any physical damage. Apply your mask properly, making sure there are no large gaps between your face and the mask.


  • You, as well as our practitioners, are required to wear a mask AT ALL TIMES while inside the clinic. This includes during visits to the washroom.
  • You can use a reusable, home-made mask, made from a minimum of 2 layers of tight-woven material (i.e.: cotton). Home-made masks have been shown to be effective at significantly limiting the transmission of the coronavirus through air droplets. Please ensure that your mask has been thoroughly washed with soap and water prior to each visit.
  • If you do not have a mask, we can sell you a disposable (single-use) mask for a small fee (at cost). Single-use masks are suitable for continual wear until they have been visibly soiled, have become damp or have been removed from your face. Once the mask has been removed, it needs to be discarded. Please note that wearing the same disposable masks to more than one appointment is not acceptable and you will need to purchase a new one.

3. Once you have entered the clinic

  • Follow the arrows on the floor and for everyone’s safety, do not deviate from their path. For safety, and as a courtesy to others, be sure to keep 6-feet away from anyone in the clinic.
  • Upon entering the reception area, everyone will be required to use hand sanitizer. This will be provided to you. You will find it to your left as soon as you walk through the vestibule door.
  • Please find a seat until your practitioner is ready to see you
    • We have spaced out our schedule to avoid any excessive congestion of people in our waiting room. There will be 3 seating areas available in our waiting room, all at least 6 feet apart from each other
    • If you come in with a partner or child, have them wait in the car, or in the seat directly adjacent to yours.
  • If you need to use the washroom, please stay in your seat until it becomes available. Please wash your hands thoroughly (minimum 20 seconds) and use a paper towel to open the door when exiting the washroom.
Direction arrow image
Image of cleaning and disinfecting

4. Our practitioners will take all recommended measures to keep you and themselves safe.

This includes:

    • Taking your temperature and putting you through the necessary screen for COVID-19, prior to any treatment taking place
    • Wearing a mask properly
    • Making sure they wash their hands or use hand sanitizer in between each patient
    • Ensuring the treatment table, used equipment and all touched surfaces have been disinfected.

5. Following your treatment:

    • Your practitioner will schedule your follow up appointment with you while you are still in the treatment room, in order to avoid spending time in common areas such as the waiting room
    • We have a contactless payment terminal installed to avoid touching the terminal. If you need to punch in a pin, please use hand sanitizer prior to touching the payment terminal. Please note, that at this time, we are unable to take cash or cheque for services rendered. We do however accept Interac, VISA, Mastercard american Express and E-Transfer as an acceptable form of payment.

General notes on the COVID-19 Safety Action Plan:

While on the premises, please follow commonly known safety measures such as:

    • Keep a 6 foot distance between yourself and those around you
    • Avoiding touching your mask and your face. If you touch your mask or anywhere on your face, please wash hands or use hand sanitizer immediately.
    • Cough and sneeze into your elbow. If you sneeze into your hand, please wash hands or use hand sanitizer immediately.
    • If you must use a tissue, please discard it immediately and wash hands or use hand sanitizer immediately.
Covid 19 General guidelines

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